Payment Plan Enrollment Capability Added to Customer Service Offerings at LADWP.com LOS ANGELES—Los Angeles Department of Water and Power (LADWP) customers now have the ability to enroll in Payment Plan options online at ladwp.com. LADWP’s Payment Plan helps customers who may need a little more time to pay their utility bill. In the past, the […]
Customer Service
Chiller Outage Impacts Customer Service Operations at LADWP Customers Encouraged to Contact DWP Tuesday for Bill Payment and Account Related Inquiries
Chiller Outage Impacts Customer Service Operations at LADWP Customers Encouraged to Contact DWP Tuesday for Bill Payment and Account Related Inquiries CLARIFICATION: The below message was updated at 6:55 pm to clarify the previous message. We encourage customers to contact us Tuesday online or by phone. Online contact through LADWP.com is not possible at this […]
LADWP INTRODUCES ENHANCED AUTOMATED PHONE SERVICE FOR CUSTOMERS
LADWP INTRODUCES ENHANCED AUTOMATED PHONE SERVICE FOR CUSTOMERS Features Include Tier 1 Water Allotment Information, Bill Pay and Outage Information LOS ANGELES – The Los Angeles Department of Water and Power (LADWP) raises the bar in the customer experience by announcing today a newly-enhanced automated phone service enabling customers to access and manage their accounts […]
LADWP’s Customer Service Division Wins Quality and Productivity Awards
NEWS RELEASE December 12, 2008 LADWP’s Customer Service Division Wins Quality and Productivity Awards Customer Service Response Times Dramatically Improved LOS ANGELES – In recognition of its customer service performance and efficiency, the Los Angeles Department of Water and Power’s Customer Service Division received two 2008 Quality and Productivity Awards, honoring excellence in service from […]
