LADWP Customers Can Budget Seasonal High Bills with Level Pay
September 30, 2022 (LOS ANGELES, CA) – The Los Angeles Department of Water and Power (LADWP) has launched a new utility bill payment option that allows customers to spread their LADWP bills into equal, levelized monthly payments over a 12-month period. With a predictable bill that stays the same from month to month, customers can more easily budget for their water, power and LA Sanitation bill, no matter the time of year. Level Pay is available to all residential customers.
“Level pay is designed to make utility bill payments easier and more predictable for our customers, who typically experience bill fluctuations due to higher water and electricity use in the summer and around the holidays,” said Martin Adams, LADWP General Manager and Chief Engineer. “With Level Pay, our customers can use their air conditioner to stay cool during hot summer months or their heater to keep warm during cold winter months without worrying about a bill spike. Instead, they will pay a set amount each month based upon their prior utility use.”
The amount that customers are billed monthly under Level Pay is calculated based on their past usage. Enrollment in the plan is available to all customers. Sign-up is required.
LADWP also offers longer term, level payment plans of 24 or 36 months for customers who carry past-due balances and are interested in Level Pay. Past due balances can be rolled into a customer’s estimated monthly balance, into one stable, monthly payment.
The amount a Level Pay customer will be billed will be recalculated at the end of each payment term based on their past year’s total usage.
LADWP continues to offer extended and flexible payment arrangements to customers who need extra time to pay their past due balances.
Additional bill assistance programs are available at ladwp.com/FinancialAssistance.
Customers can enroll in Level Pay by calling 1-800-DIAL-DWP (1-800-342-5397).
For more information, visit ladwp.com/LevelPay.
