(January 13, 2025) – As of 8 AM, we have restored power to ALL customers affected by last week’s windstorm, except those in the fire threat areas where fire authorities have requested that we de-energize our power lines. This affects approximately 17,600 customers in High Fire Risk areas, including Pacific Palisades, Brentwood, Sylmar and Encino.
LADWP crews will begin to restore power to these customers once we receive clearance from CAL FIRE to re-energize the circuits and assess the lines for hazards. We also have equipment affected by fire retardant that needs to be cleaned before we can re-energize these power lines.
If you are an LADWP customer outside of the High Fire Risk areas and are still without power, please call us at 1-800-DIAL-DWP to report your outage.
Crews have restored power to more than 360,000 customers since the start of the windstorm.
We continue to ask customers to report any downed wires by calling 911. If you see a downed wire – always assume it is live and stay away.
SUPPORTING THE FIRE RESPONSE
We want customers to know that we are taking every step available to us to support firefighting and restore water pressure to the Palisades area in advance of more high winds.
We have over six billion gallons of water available in four open-air reservoirs for aerial firefighting support. Encino and Hollywood reservoirs have already been heavily used. LADWP’s Hollywood Reservoir, Lower Stone Canyon and the Encino Reservoirs have been critical in protecting lives and property throughout the firefight. They will remain a critical part of the firefight and are fully available.
We are also supporting firefighting efforts with 19 water tankers, each holding 2,000 to 4,000 gallons, running continuously to supply water to firefighters. They’ll keep supplying water ahead of forecasted high winds and continue until the fires are fully contained.
UPDATE ON RESTORING WATER PRESSURE TO PALISADES AREA
Over 200 employees are working to restore water pressure to the Palisades area. They must first shut off services that were destroyed by fire to restore system pressure by fixing the customer and distribution system leaks and close all fire hydrants that were left open.
They have shut off over 4,200 residential and commercial connections to homes and businesses and over 2000 remain. This will help boost water pressure throughout the system, restoring flow to our storage tanks at higher elevation and pipes in the Palisades area.
This process requires multiple steps at various elevations to charge the pipes with water, identify leaks, and then repair or cap services. Once enough repairs are made, pressure will be strong enough to refill the tanks.
LADWP REPRESENTATIVES MAY COME TO YOUR DOOR TO CHECK ON YOU AND YOUR POWER
During the current wildfire response, LADWP representatives are going door-to-door in many affected neighborhoods to check on customers and see if their power is back on, or if they’re still waiting for power to be restored. We are aware that scammers may use this opportunity to take advantage of customers in their vulnerable state. LADWP personnel will be wearing their uniforms or vest and will always carry a LADWP badge.
Please make sure to check LADWP badges and ask for further identification if you have any doubts as to the legitimacy of the person or persons at your door.
Safety is our No. 1 priority, during challenging times like these and always. Please reach out at 1-800-DIAL-DWP if you have any questions or need further assistance.
PAUSE ON CUSTOMER BILLING
To our customers whose lives have been devastated by these fires, we are here to support you. We will do everything we can to support you and make sure that your utility bill is not a burden at this time. Please reach out to us at 1-800-DIAL-DWP so we can assist you in managing your bill.
For any one whose properties have been destroyed, we understand that during this extremely difficult time, receiving billing notices can be especially stressful. We are pausing billing and reminder notices to areas directly affected by the fires and we encourage any customer experiencing hardship as a result of the fires to reach out to us.
A “DO NOT DRINK” NOTICE REMAINS IN EFFECT FOR ZIP CODE 90272 AND ADJACENT AREA, REPLACING THE PREVIOUS BOIL WATER NOTICE FOR THE SAME AREA
A Do Not Drink Notice was issued Friday at noon for Pacific Palisades 90272 zip code and the area north of San Vicente Blvd under evacuation orders as required by state regulators for public health and safety.
People located in the 90272 Zip code and area north of San Vicente Boulevard should not drink or cook with the tap water until the notice is lifted. Residents are advised to limit the use of hot water and follow important instructions in the notice.
We will inform our customers when the water is safe to drink.
LADWP will be distributing bottled water to affected customers at two locations:
- Westwood Recreation Center
- Open 24 hours
- Adjacent to the Brentwood Country Club
- Sunday, January 12 from 9 a.m. to 2 p.m.
- **NEW** Monday, January 13 from 11 a.m. to 5 p.m.
More information about the DO NOT DRINK notice and important instructions can be found at www.ladwp.com.
CORRECTING MISINFORMATION ABOUT LADWP’S WATER SYSTEM
Any assertion that fire hydrants in the Pacific Palisades were broken before the Palisades fire is misleading and false. LADWP works with LAFD who is responsible for inspecting fire hydrants citywide. LADWP repaired every hydrant needing repairs as reported by LA Fire Department inspectors. LADWP’s fire hydrant repair list was current and updated, and all reported fire hydrants were fully operational in the Pacific Palisades and in L.A.’s Westside communities prior to the fire.
No power was lost to LADWP pump stations during the fire, and water supply remained strong to the area. Water pressure in the system was lost due to unprecedented and extreme water demand to fight the wildfire without aerial support. This impacted our ability to refill the three water tanks supplying the Palisades causing the loss of suction pressure. This impacted 20 percent of the hydrants in the area, mostly in the higher elevations. As soon as LADWP identified the risk of losing water in the tanks and water pressure in the system, we immediately deployed potable water tankers to sustain support for firefighting efforts.
LADWP was required to take the Santa Ynez Reservoir out of service to meet safe drinking water regulations. To commission the support and resources to implement repairs to Santa Ynez, LADWP is subject to the city charter’s competitive bidding process which requires time.
The water system serving the Pacific Palisades area and all of Los Angeles meets all federal and state fire codes for urban development and housing. LADWP built the Pacific Palisades water system beyond the requirements to support the community’s typical needs. As we face the impacts of climate change and build climate resilience, we welcome a review and update of these codes and requirements if city water systems will be used to fight extreme wildfires. LADWP is initiating our own investigation about water resiliency and how we can enhance our posture to respond to the impacts of climate change.
By City Council District (both single customer and area outages)
| District | Customers Out |
| 2 – Adrin Nazarian | 0 |
| 5 – Katy Young Yaroslavsky | 1618 |
| 6 – Imelda Padilla | 0 |
| 11 – Traci Park | 13981 |
| 12 – John S. Lee | 1 |
| 15 – Tim McOsker | 1 |
| ## – Not Available | 2028 |
By Community (area outages only)
Metro
| Community | Customers Out |
| PACIFIC PALISADES | 8150 |
| BRENTWOOD | 7508 |
| OTHER | 346 |
Valley
| Community | Customers Out |
| BRENTWOOD | 1251 |
| ENCINO | 367 |
###
