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Pacific Palisades Fires: Correcting Misinformation about LADWP’s Water System

LADWP to Open Four Regional Customer Service Centers on Saturdays to Help Resolve Customer Billing Problems “Bill Resolution Saturdays” to be held in Crenshaw, Van Nuys, Watts and West Los Angeles from 9 a.m. – 3 p.m. on Saturdays for the Next Eight Weeks

LADWP to Open Four Regional Customer Service Centers on Saturdays to Help Resolve Customer Billing Problems

“Bill Resolution Saturdays” to be held in Crenshaw, Van Nuys, Watts and
West Los Angeles from 9 a.m. – 3 p.m. on Saturdays for the Next Eight Weeks
LOS ANGELES— In an ongoing effort to resolve customer billing problems, the Los Angeles Department of Water and Power (LADWP) will open four of its Customer Service Centers on Saturdays for the next eight weeks, starting this Saturday, March 22. Hours will be 9 a.m. to 3 p.m.

“We are tackling our billing problems head-on by having customer service representatives available on Saturdays to assist customers with their billing problems in person,” said Interim Executive Director of Customer Service Randy Howard. “We are working on multiple fronts to improve our operations and make good on our promise to get these billing issues corrected for our customers. We hope that by opening these centers on Saturdays we will be able to help more of our customers resolve their billing questions and problems.”

When visiting the service centers, customers can expect full customer service assistance from staff that are able to take payments, process service order requests, answer billing questions, and resolve billing issues.

Locations of the customer service centers are:

Crenshaw CSC
4030 Crenshaw Boulevard
Los Angeles, CA 90008

Van Nuys CSC
6550 Van Nuys Boulevard
Van Nuys, CA 91401

Watts CSC
1686 E. 103rd Street
Los Angeles, CA 90002

West Los Angeles CSC
1394 S. Sepulveda Boulevard
Los Angeles, CA 90025

In response to the significant operational problems encountered with the replacement of its 40- year old customer billing system, LADWP apologized in an open letter to its customers and launched a new billing information webpage to allow customers to track the progress being made.

Customers who have questions about their bill are encouraged to contact LADWP online at www.ladwp.com/ContactUs or call 1-800-DIAL-DWP (1-800-342-5397) and use the self-service or personal call back option, which eliminates the need for customers to wait on hold by having a customer service representative call them back.

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