July 2, 2008
LADWP REWARDS CUSTOMERS WHO BECOME ELECTRONIC BILL PAYERS
Customers that Enroll Will Receive a $5 Credit on Their LADWP Bill and Can Take Advantage of Easier Bill Paying and Access to Information
Los Angeles-The Los Angeles Department of Water and Power’s (LADWP) streamlined website offers LADWP customers an easy way to pay their bills electronically, check their energy and water usage, and access environmental information, such as conservation tips.
LADWP customers who enroll for the first time on-line or by phone for the Auto Debit or Pay By Phone/Pay By Internet options will be rewarded with a $5 credit on their LADWP bill.
“LADWP’s streamlined web site is easy to use. Customers can conduct many transactions on-line, such as turning services on and off and also review as well as check and pay their bills,” said Board President Nick Patsaouras.
“When our customers register on-line with Customer Service, they can take advantage of instant information about their account,” said LADWP Chief Executive Officer and General Manager H. David Nahai. He added, “Paying bills on-line is more efficient and also helps the environment. For doing so, we’ll reward customer with a $5 credit on their bill.”
In order for customers to register on the website, they only need their Customer Access Number (CAN) from their bill, the last four digits of their Social Security Number or Tax ID, and their e-mail address. To enroll for online or phone payments, customers will also need their bank account information. The $5 credit will be provided once on each residential or commercial account upon enrollment.
Customers are also able to access various information throughout the website, or choose to register to receive information from the LADWP about utility services, and programs by e-mail. The web site is organized into general areas including Customer Service, Rebates and Programs, Green LA, Doing Business, Supply and Reliability, Health and Safety and About LADWP.
To access the LADWP website and register on-line, customers should log on to http://www.ladwp.com/. For additional information or to pay by phone, customers may also call 1-800-DIAL-DWP. (1-800-342-5397).
The Los Angeles Department of Water and Power, the nation’s largest municipally-owned utility, has provided service for more than a century. The LADWP serves 1.4 million residential and business customers in a 465-square mile area within the City of Los Angeles.
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