Saturday night, LADWP restored power to customers in the Brentwood, Encino and Bel-Air areas that were previously without power to protect public safety. Our crews worked through the night to make repairs and restore service to the remaining 1,500 customers who were unable to be restored overnight Friday.
Any customer in the Brentwood, Encino or Bel-Air neighborhoods without power should first reset their circuit breaker. If your power is still out, please report it by calling 1-800-DIAL-DWP (1-800-342-5397).
LADWP has approximately 8,000 customers in the Pacific Palisades and Santa Monica Canyon areas remaining without power as of Sunday morning. These customers are in areas in or adjacent to fire damaged areas that LADWP crews cannot safely access, or in areas where it is unsafe to re-energize power lines. Allowing power lines to be turned on before it is safe to do so can create a public safety hazard.
Customers with questions about the status of their service should call 1-800-DIAL-DWP and a customer service representative will provide the most up-to-date information as it becomes available from Unified Command and our crews.
We encourage customers to follow us on Nextdoor, social media and visit our newsroom at www.ladwpnews.com.
The National Weather Service has issued a Red Flag Warning declaring a “Particularly Dangerous Situation” from Monday at 12 p.m. through Tuesday, 10 a.m. LADWP crews are ready to respond to any power outages in anticipation of high wind conditions. For more information, read Preparing for the Red Flag Warning.
WATER QUALITY UPDATES AND NOTICE
A DO NOT DRINK NOTICE remains in effect for Pacific Palisades Zip Code 90272, and Adjacent Communities in the LADWP Service Area immediately south of the 90272-zip code that are north of San Vicente Blvd. Read Official Do Not Drink Notice
An interactive map is now available where LADWP customers can enter their address to check if they are in the Do Not Drink notice affected areas. Click to check the Interactive Map.
Impacted customers may pick up bottled water provided by LADWP. Find a list of bottled water pick-up locations at ladwpnews.com/bottled-water-info.
The Brentwood neighborhood is NOT included in the Do Not Drink Notice affected area. When water quality advisories are issued, our staff make every effort to quickly identify affected customers, and the boundaries are refined as we review additional information including detailed service maps and pressure zones in LADWP’s water system. Brentwood is located in a different service zone of LADWP’s water distribution system than the service zone impacted by the Do Not Drink Notice. The Brentwood service zone maintained water pressure throughout the wildfire response, which prevented fire-related contaminants from entering the LADWP pipes serving the Brentwood community.
Since the wildfire began, LADWP has performed additional water sampling and testing in the Brentwood area. The water quality samples tested thru 1/17/25 continue to meet all drinking water standards. LADWP also has not detected any Benzene or any anomalies in volatile organic compounds or other contaminants associated with wildfires.
For the foreseeable future, LADWP will continue to sample water quality citywide, while intensifying the sampling and testing in the areas impacted by the Do Not Drink Advisory. We will provide timely updates to the public and residents of Council District 11 of any changes that would require an adjustment to water quality advisory boundaries.
Any customer with water quality concerns can contact our Water Quality Customer Care Team at 1-800-DIAL-DWP (1-800-342-5397). We offer free technical assistance and water quality testing to any customer in our service territory, landlord or tenant.
CUSTOMER ASSISTANCE
LADWP encourages any customer whose home or business has been damaged or destroyed as a result of the fires to call 1-800-DIAL-DWP (1-800-342-5397). Customer service representatives can assist with stopping billing, pausing automatic bill pay and assist with other account matters.
Changes have been made to the billing system to turn off bill reminders, late and disconnect notices in the 90272 Zip Code. If any customer receives such a notice, rest assured that they will not disconnect any service for nonpayment in the 90272 Zip Code area. If your home is uninhabitable and you receive a past-due or disconnect notice, please disregard.
CORRECTING MISINFORMATION ABOUT LADWP’S WATER SYSTEM
Any assertion that fire hydrants in the Pacific Palisades were broken before the Palisades fire is misleading and false. LADWP works with LAFD, which is responsible for inspecting fire hydrants citywide. LADWP repaired every hydrant needing repairs as reported by LA Fire Department inspectors. LADWP’s fire hydrant repair list was current and updated, and all reported fire hydrants were fully operational in the Pacific Palisades and in L.A.’s Westside communities prior to the fire.
All LADWP pump stations remained operational during the fire, and water supply remained strong to the area. Water pressure in the system was lost due to unprecedented and extreme water demand to fight the wildfire without aerial support. This impacted our ability to refill the three water tanks supplying the Palisades. This impacted a low percentage of hydrants in the area, mostly in the higher elevations. As soon as LADWP identified the risk of losing water in the tanks and water pressure in the system, we immediately deployed potable water tankers to sustain support for firefighting efforts.
LADWP was required to take the Santa Ynez Reservoir out of service to meet safe drinking water regulations. To commission the support and resources to implement repairs to Santa Ynez, LADWP is subject to the city charter’s competitive bidding process which requires time.
The water system serving the Pacific Palisades area and all of Los Angeles meets all federal and state fire codes for urban development and housing. LADWP built the Pacific Palisades water system beyond the requirements to support the community’s typical needs. As we face the impacts of climate change and build climate resilience, we welcome a review and update of these codes and requirements if city water systems will be used to fight extreme wildfires. LADWP is initiating our own investigation about water resiliency and how we can enhance our posture to respond to the impacts of climate change.
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