Approximately 18,000 customers in the fire-impacted areas of Pacific Palisades, Encino and Brentwood remain without power. Our crews have performed safety inspections of all the power lines in the fire-restricted areas at this time and are ready and on stand-by to restore power when fire officials give the green light to do so. Fire holds on circuits are done to ensure they are safe before they are re-energized. We are in close contact with fire officials and as soon as access is granted, our crews will work as quickly and safely as possible to restore your power with an approximate time of two to three hours from the time of notification. As customers are returning to their homes, if they see that a neighbor has their power restored but they do not, try resetting the circuit breaker first. If power is still out, call LADWP’s customer service at 1-800-DIAL-DWP (1-800-342-5397) for assistance.
As some parts of the City begin transition to long-term disaster recovery, LADWP and our mutual assistance partners from PG&E remain in active fire response. Local fire authorities may ask LADWP to de-energize power lines to protect public safety so customers may experience new power outages while we support ongoing firefighting efforts.
Throughout the windstorm, LADWP power crews restored power to a total of 360,000 customers. The peak number of customers who experienced a power outage during the duration of the windstorm was 160,000 at any given time, out of LADWP’s 1.5 million electric customers.
UPDATE ON LADWP’S DO NOT DRINK WATER NOTICE IN PACIFIC PALISADES AND ADJACENT AREAS
LADWP’s water quality team continue to review data and make refinements to the boundaries affected by the DO NOT DRINK Notice issued on January 10, 2025. Customers can click HERE for information and a detailed map of the affected area posted in our LADWP newsroom.
Brentwood Neighbors
Please be advised that the Brentwood neighborhood is NOT under the current Do Not Drink notice. When water quality advisories are issued, our staff make every effort to quickly identify affected customers, and the boundaries are refined as we review additional information including detailed service maps and pressure zones in LADWP’s water system.
LADWP’s Do Not Drink notice applies to the following areas within LADWP’s service territory:
- 90272 zip code; and,
- The areas immediately south of the 90272 zip code that lie north of San Vicente Blvd, with a northeast boundary that skirts the area just south of Brentwood.
We know that water quality advisories can cause significant inconvenience to customers. Please know that we will always put your safety first. We appreciate all of our customers’ patience and understanding as we worked to refine the affected area.
Any customer with water quality concerns, can contact us at 1-800-DIAL-DWP (1-800-342-5397) and we will work with our LADWP’s Water Quality Customer Care Team. We offer free technical assistance and water quality testing to any customer in our service territory, landlord or tenant.
Starting Thursday, January 16, the Brentwood Country Club emergency water distribution location for customers under the Do Not Drink notice will no longer be in operation. However, LADWP is distributing bottled water to affected customers at the following two locations:
- Westwood Recreation Center, 1350 S. Sepulveda, Los Angeles, CA 90025 – Daily from 8 a.m. to 6 p.m.
- Veterans Barrington Park (Parking Lot), 300 S. Barrington, Los Angeles, CA 90049 – Daily from 8 a.m. to 4 p.m. Click here for map
For the most recent information on the distribution stations please visit ladwpnews.com/bottled-water-info/.
CUSTOMER ASSISTANCE
We encourage any customer whose home or business has been damaged or destroyed as a result of the fires to call 1-800-DIAL-DWP. Our customer service representatives can assist with stopping billing, pausing automatic bill pay and assist with other account matters.
We are currently making changes to our billing system to turn off bill reminders, late and disconnect notices in the 90272 Zip Code. If you receive such a notice, we want to assure you that we will not disconnect any service for nonpayment in the 90272 Zip Code area. If your home is uninhabitable and you receive a past-due or disconnect notice, please disregard.
For LADWP customers whose property has been damaged or destroyed and have customer service needs related to their water and/or power service, please call us at 1-800-DIAL-DWP (1-800-342-5397). Our customer service team is ready to assist you in turning off service, managing your bill and answering any other questions about your service.
RESTORING WATER PRESSURE TO PACIFIC PALISADES
Our field crews continue work to restore water pressure in the Palisades area have shut off approximately 5,000 services they have been able to access.
Pressure has been restored to areas served by Marquez Knolls and Trailer Tanks following repairs made to leaks on damaged or destroyed properties and our distribution system–and by closing all fire hydrants that were left open.
As of Wednesday evening, January 15, the 1-million-gallon Marquez Knolls Tank and the 1-million-gallon Trailer Tank, two of three tanks that supply water to Pacific Palisades, were filled to capacity with one million gallons each of water and pressurized. LADWP crews will work on refilling and repressurizing the Temescal Tank now that the other lower elevation tanks have been filled.
CORRECTING MISINFORMATION ABOUT LADWP’S WATER SYSTEM
Any assertion that fire hydrants in the Pacific Palisades were broken before the Palisades fire is misleading and false. LADWP works with LAFD, which is responsible for inspecting fire hydrants citywide. LADWP repaired every hydrant needing repairs as reported by LA Fire Department inspectors. LADWP’s fire hydrant repair list was current and updated, and all reported fire hydrants were fully operational in the Pacific Palisades and in L.A.’s Westside communities prior to the fire.
No power was lost to LADWP pump stations during the fire, and water supply remained strong to the area. Water pressure in the system was lost due to unprecedented and extreme water demand to fight the wildfire without aerial support. This impacted our ability to refill the three water tanks supplying the Palisades. This impacted a low percentage of hydrants in the area, mostly in the higher elevations. As soon as LADWP identified the risk of losing water in the tanks and water pressure in the system, we immediately deployed potable water tankers to sustain support for firefighting efforts.
LADWP was required to take the Santa Ynez Reservoir out of service to meet safe drinking water regulations. To commission the support and resources to implement repairs to Santa Ynez, LADWP is subject to the city charter’s competitive bidding process which requires time.
The water system serving the Pacific Palisades area and all of Los Angeles meets all federal and state fire codes for urban development and housing. LADWP built the Pacific Palisades water system beyond the requirements to support the community’s typical needs. As we face the impacts of climate change and build climate resilience, we welcome a review and update of these codes and requirements if city water systems will be used to fight extreme wildfires. LADWP is initiating our own investigation about water resiliency and how we can enhance our posture to respond to the impacts of climate change.
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