LADWP has restored power to all customers affected by last week’s windstorm, except those in the fire-impacted areas. This affects approximately 18,000 customers in Pacific Palisades, Encino and Brentwood. We have 700 power crews out in the Pacific Palisades currently working to assess damage and begin repairs to the system.
During the Red Flag warning conditions, we are in active fire response and local fire authorities may ask LADWP to de-energize power lines to protect public safety.
For our customers in Brentwood and Encino who have been without power, we continue to assess the area but are unable to begin restoration efforts there until fire officials have given us clearance to do so. Thank you for your continued patience and understanding during this challenging time.
For our customers who live in high-risk fire areas, if you experience an outage, LADWP crews may not be able to re-energize power lines serving you until it is safe to do so. We will not re-energize our power lines in high-fire risk areas until our crews have patrolled the entire circuit. We also have equipment affected by fire retardant that must be cleaned before we can re-energize these power lines.
See our Tips for customers during a red flag warning:
Be Prepared! Customers in High Fire Risk Areas May Experience Extended Outages Due to Fire Prevention
UPDATE ON LADWP’S DO NOT DRINK WATER NOTICE IN PALISADES AND ADJACENT AREAS
LADWP Water Quality staff have worked to further define the boundaries adjacent to 90272 zip code served by LADWP that are affected by LADWP’s Do Not Drink notice issued on January 10, 2025. Click here for an updated map for further details.
Brentwood Neighbors
Please be advised that the Brentwood neighborhood is NOT under the current Do Not Drink notice. When water quality advisories are issued, our staff make every effort to quickly identify affected customers, and the boundaries are refined as we review additional information including detailed service maps and pressure zones in LADWP’s water system. We are now able to confirm that Brentwood is not affected by the Do Not Drink notice.
LADWP’s Do Not Drink notice applies to the following areas within LADWP’s service territory:
- 90272 zip code; and,
- The areas immediately south of the 90272 zip code that lie north of San Vicente Blvd, with a northeast boundary that skirts the area just south of Brentwood.
We know that water quality advisories can cause significant inconvenience to customers. Please know that we will always put your safety first. We appreciate all of our Brentwood customers’ patience and understanding as we worked to refine the affected area.
Any customer with water quality concerns, can contact LADWP’s Water Quality Customer Care Team at (213) 367-3182 from 7:30 am – 5:00pm or 1-800-DIAL-DWP after hours. We offer free technical assistance and water quality testing to any customer in our service territory, landlord or tenant.
LADWP teams will be going door to door in the Palisades area with information for customers about how to comply with the Do Not Drink notice, and we have been posting guidance on social media and flyers posted throughout the area.
LADWP is distributing bottled water to affected customers at two locations:
- Westwood Recreation Center – Wednesday, January 15 until further notice – 8 a.m. to 6 p.m.
- Adjacent to the Brentwood Country Club – Wednesday, January 15 through Wednesday, January 15 – 11 a.m. to 5 p.m.
CUSTOMER ASSISTANCE
To our customers whose lives have been impacted by these fires, we are here to support you and make sure that your utility bill is not a burden at this time.
Please reach out to us at 1-800-DIAL-DWP so we can assist you in turning off service, managing your bill and answer any other questions about your service.
We are currently making changes to our billing system to turn off bill reminders and late notices in the 90272 Zip Code. If you receive a bill and your property has been destroyed or damaged, please contact us at 1-800-DIAL-DWP (1-800-342-5397).
LADWP knows that our customers impacted by the Palisades Fire have much more important needs right now. Please know that you do not need to worry about your LADWP bill and that we will be here when you are ready.
We encourage any customer experiencing hardship as a result of the fires to reach out to us, and we will provide more information on additional assistance for our impacted customers soon.
SUPPORTING THE FIRE RESPONSE
LADWP will continue taking every step available to support ongoing firefighting and restore water pressure to the Pacific Palisades area in advance of more high winds.
We are also supporting firefighting efforts with nineteen water tankers, each holding 2,000 to 4,000 gallons, running continuously to supply water to firefighters. They act like mobile fire hydrants and will continue as long as CALFIRE incident command needs them.
Encino, Lower Stone Canyon and the Hollywood Reservoirs, with six billion gallons of water have been critical in protecting lives and property. They will remain a critical part of the firefight and are fully available.
RESTORING WATER PRESSURE
Over 200 employees are working to restore water pressure in the Palisades area. They must first shut off services at homes and businesses that were destroyed by fire to restore system pressure by fixing customer and distribution system leaks and close all fire hydrants that were left open.
This will boost water pressure throughout the system, restoring flow to our storage tanks at higher elevation and pipes in the Palisades area.
As of 7pm Monday, we had shut off services to 4,768 services in Pacific Palisades, and 70 crews were back in the field today to conduct more shutoffs. And our efforts are showing that the system is refilling, but this process will take time as crews move from zone to zone repairing damage and closing our service connections.
Late this afternoon, the 1-million-gallon Marquez Tank was filled to capacity at 38 feet and is pressurized. The Trailer Tank is now filled at 2-3 feet of a 25-foot capacity and we will continue work to refill our other tanks and recharge our pipes throughout the Palisades.
LADWP REPRESENTATIVES MAY COME TO YOUR DOOR TO CHECK ON YOU AND YOUR POWER
During the current wildfire response, LADWP representatives are going door-to-door in many affected neighborhoods to check on customers and see if their power is back on, or if they’re still waiting for power to be restored. We are aware that scammers may use this opportunity to take advantage of customers in their vulnerable state. LADWP personnel will be wearing their uniforms or vest and will always carry a LADWP badge.
Please make sure to check LADWP badges and ask for further identification if you have any doubts as to the legitimacy of the person or persons at your door.
Safety is our No. 1 priority, during challenging times like these and always. Please reach out at 1-800-DIAL-DWP if you have any questions or need further assistance.
CORRECTING MISINFORMATION ABOUT LADWP’S WATER SYSTEM
Any assertion that fire hydrants in the Pacific Palisades were broken before the Palisades fire is misleading and false. LADWP works with LAFD who is responsible for inspecting fire hydrants citywide. LADWP repaired every hydrant needing repairs as reported by LA Fire Department inspectors. LADWP’s fire hydrant repair list was current and updated, and all reported fire hydrants were fully operational in the Pacific Palisades and in L.A.’s Westside communities prior to the fire.
No power was lost to LADWP pump stations during the fire, and water supply remained strong to the area. Water pressure in the system was lost due to unprecedented and extreme water demand to fight the wildfire without aerial support. This impacted our ability to refill the three water tanks supplying the Palisades. This impacted a low percentage of hydrants in the area, mostly in the higher elevations. As soon as LADWP identified the risk of losing water in the tanks and water pressure in the system, we immediately deployed potable water tankers to sustain support for firefighting efforts.
LADWP was required to take the Santa Ynez Reservoir out of service to meet safe drinking water regulations. To commission the support and resources to implement repairs to Santa Ynez, LADWP is subject to the city charter’s competitive bidding process which requires time.
The water system serving the Pacific Palisades area and all of Los Angeles meets all federal and state fire codes for urban development and housing. LADWP built the Pacific Palisades water system beyond the requirements to support the community’s typical needs. As we face the impacts of climate change and build climate resilience, we welcome a review and update of these codes and requirements if city water systems will be used to fight extreme wildfires. LADWP is initiating our own investigation about water resiliency and how we can enhance our posture to respond to the impacts of climate change.
POWER OUTAGE UPDATE
As of 7 pm., January 14, 2025
Non-fire related: 62 customers out.
Fire-related: 17962 customers out.
Customers restored since start of storm: 342371
By City Council District (both single customer and area outages)
| District | Customers Out | ||
| 1 – Eunisses Hernandez | 1 | ||
| 2 – Adrin Nazarian | 17 | ||
| 3 – Bob Blumenfield | 9 | ||
| 4 – Nithya Raman | 85 | ||
| 5 – Katy Young Yaroslavsky | 1627 | ||
| 6 – Imelda Padilla | 8 | ||
| 7 – Monica Rodriguez | 7 | ||
| 8 – Marqueece Harris-Dawson | 3 | ||
| 9 – Curren D. Price, Jr. | 3 | ||
| 10 – Heather Hutt | 9 | ||
| 11 – Traci Park | 14398 | ||
| 12 – John S. Lee | 1 | ||
| 13 – Hugo Soto-Martinez | 4 | ||
| 14 – Ysabel J.Jurado | 9 | ||
| 15 – Tim McOsker | 1 | ||
| ## – Not Available | 2571 | ||
By Community (area outages only)
Metro
| Community | Incidents | Calls | Customers Out |
| PACIFIC PALISADES | 11 | 206 | 8757 |
| BRENTWOOD | 12 | 1620 | 7872 |
| WESTWOOD | 1 | 16 | 0 |
| OTHER | 1 | 20 | 297 |
| SAWTELLE | 1 | 3 | 21 |
Valley
| Community | Incidents | Calls | Customers Out |
| BRENTWOOD | 3 | 274 | 1251 |
| ENCINO | 1 | 44 | 367 |
| STUDIO CITY | 1 | 12 | 80 |
| WINNETKA | 1 | 6 | 0 |
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